Tim Hortons

Reviews about Tim Hortons

• 5 / 5

  By Vahid Aghakhani
  Their staff are very friendly and polite
  May 27, 2017
• 1 / 5

  By Daniel Baker
  I had one my worst customer service experiences at this location unfortunately. I ordered two wraps and was told after I had made my purchase that it would be 5 minutes before the ingredients were ready to make it. I figured in my mind that that wasn't the service I paid for (was in a hurry and I'm at a 'fast' food place) so politely asked for a refund instead so I could get going. She refused and I had to fight tooth and nail (apologies for raising my voice) for a trivial 9 dollar refund? Which I didn't get by the way!
  
  How can you have such an ungrateful employee when there are so many people that want jobs? She did everything you're not suppose to do!
  
  Anyways I digress because I'm sure the Tim Horton's work culture doesn't help amongst numerous other factors I'm sure. I have a feeling maybe the owner is influencing her actions because she was saying something along the lines of that if I had paid cash then the refund would be no problem (I used debit). Seems like a fees thing(debit) or maybe something shady (seems unlikely but I wouldn't know). Nonetheless, you have someone working in the service industry who is exactly the opposite of what you want!
  May 11, 2017
• 2 / 5

  By Adib Chowdhury
  Service is important, and these people don't even pretend to care about the customers.
  January 05, 2017
• 4 / 5

  By Robert Frost
  Good on the run, always spot on with my coffee.
  November 18, 2016
• 4 / 5

  By Courtney Cook
  Most of the staff here are always very pleasant. But the other day I asked for a bagel and the woman that handled my cash in her bare hands, went to make my bagel after without using gloves or washing her hands before doing so. I then confronted her to wash her hands and put on gloves to make my bagel because that's very gross and unsanitary and she argued with me about it. So I asked for my money back and went to a different location.
  August 20, 2016