Seoul House Restaurant

Reviews about Seoul House Restaurant

• 4 / 5

  By Al Thai
  I hate that I love this place. Been going here for years and the service is always bad, mainly because they're understaffed, but the side dishes are the best I've had in the city. The bulgogi dolsot bibimbap and the gamjatang(pork bone soup) are great here, and some of the best in the city. I've also had friends say the bbq is great.
  March 24, 2017
• 5 / 5

  By Jennifer L
  Always great service. The lunch specials are well priced with great variety and meals always start with little plates of delicious appetizer s and kimchi. Been going here for years! They also have a few private rooms for larger party's.
  February 26, 2017
• 2 / 5

  By Vivien Kim
  I had my son's first birthday party here. I wasn't happy with the quality of food they provided at the buffet, which cost $25 cash per person (not unlimited). I was also disappointed with the service; the cans of pop and bottles of beer I ordered to go with the meal only came out after most of my 60 guests were finished eating, the coffee came out late and they didn't put out the milk/cream I brought until I asked (they only have the white powdered cream), and I couldn't keep my cake in their refrigerator. I wasn't informed that their AV system required me to have an HDMI port on my laptop, so I wasn't able to show the slideshow I had made until my friends arrived late with their laptop. I had my wedding shower here a couple of years ago and I've come to this restaurant many times over the years with family, but after this bad experience I won't return.
  October 23, 2016
• 4 / 5

  By rhee rhee Lee
  Bbq is good. Dont get japanese
  October 20, 2016
• 2 / 5

  By Ken C
  A typical Korean restaurant meal, nothing that particular stands out, nor anything that particular falls flat. Prices are definitely above-average to the average Korean restaurant with similar settings. However, depending on the type of time you are going at and the fullness of the restaurant, it does not appear they have the correct amount of staff (or could be an efficiency thing too) to handle dinner time meals. Upon arrival, staff were running all through the restaurant, nearly bumping into patrons and were in a hurry to notice we were waiting at the queue. When a host finally approached us to ask for the number of guests or reservations, they were then whisked away to take care of other matters. Finally, there was enough yelling back and forth between staff members to determine who would take us to our seats after the third person came by who found our reservation. This is not our first lunch or dinner at this establishment, but none have been more disappointing than this visit and likely be our last.
  
  The first 10 minutes we were at the table, there were no menus and drinks provided. We could tell things were very frantic as a special event was being hosted in the VIP room. We had to flag someone down to ask for menus and drinks multiple times, with servers simply holding their 'wait one minute' finger up until someone finally came. Clearly, the VIP room and other guests took much more precedence. Although we recognize it was a busy night, a quick glance around the room would prove another reviewers point that "non-Koreans" will be subject to lesser service. After placing our orders, the banchan took a long time to arrive, making us think whether they forgot it. When we inquired about it, the server had a questioning look on their face, almost if they expected us not to know how meals were normally served (making me wonder if they wanted to skip out on it had we not inquired/known any better).
  
  Throughout the night, we received very little service and the restaurant continued to be quite chaotic as they appeared to be understaffed to deal with an event and non-event clientele. While we understand an event of is of importance and to have dedicated staff for the event, a good establishment would still have the capacity to handle regular intake. Getting a refill of tea proved to be quite a feat as servers would not come by to check on us or heed our request for service. When we finally asked for the bill, we mentioned to the server that things were very slow tonight. He did not acknowledge our statement. When we paid, we provided a basic tip, customary for service, but obviously nothing generous due to the poor service. He hovered over us as we entered our PIN into the machine and as we got our receipt, he pointed at the bill and said "not enough". Since the bill was paid by card and not by cash, we were perplexed how we could come short. Then finally we made the connection that he meant the tip was not enough. We then reiterated we were not happy with the service tonight and that we hope for better service in the future. Because we were seated in a booth, he stood in front of the exit and continued to say "not enough, more". My sister-in-law, feeling threatened, finally had to rummage through her purse to find some change. It is my understanding that tip if not obligated and the tip is based on the service provided - in this case, minimal. I think this is the first restaurant I've ever been too where we have been blocked from exiting our seat until the tip that the server THOUGHT he deserved wasn't met. Had this not been a special night for us and to not sour the mood further, I would have definitely gave some more vocal feedback. Alas, after many lunches and dinners here, we believe this will be the last.
  July 23, 2016