The Loose Moose

Reviews about The Loose Moose

• 4 / 5

  By Charlene Lee
  We were a group of 7. Not sure why people are bashing.. service, even though a bit slow (but it was packed at lunch time), was attentive. Had the tomato bisque soup - amazing! And ribs were a bit burnt but still very tasty. Portions are huge (bowls and chicken waffle)! Definitely will come back for drinks as the place looks lively and fun
  May 20, 2017
• 4 / 5

  By Liz Holborn
  Decent food but high prices. I expected pretty good fries from a pub with coats like this but they were clearly deep fried from frozen and still a bit soft. Liked the cider sangria though and the burger itself was good
  January 13, 2017
• 2 / 5

  By Marra Tungol
  I took a friend to lunch at Loose Moose today around 12:30pm. It wasn't too busy and our server was friendly. My friend and I ordered the same meal - fish tacos. The slaw that goes with this meal is really tasty. That's about it for the good stuff for this review. Read on...
  
  I was enjoying the meal until I looked down at my last taco and saw a long, curly piece of hair across my haddock and on top of the sauce like it was garnish. Immediately informed our server who promptly got another one made for me. Here's the problem: the replacement fish taco was mostly batter and barely any fish; and it was brought out to me in less than a minute. You can tell because the presentation was laughable. I understand that mistakes happen - hair gets on food, wrong order is brought out, etc. - but what I don't understand is the lack of customer service in these types of establishments.
  
  I got the bill and they didn't give us any kind of discount for the mishap. Even though our server was friendly, she didn't do anything about the situation to make me want to come back other than drop off a sorry excuse for a replacement. I have received better customer service at a Swiss Chalet during busy hours (server informs manager of situation, manager apologizes and offers some kind of compensation, I leave happy despite the kitchen error). NOT AT LOOSE MOOSE! You can't even tell who the manager is in that place...
  
  We waited for our server to come back after dropping off my change when I noticed there was nothing done for my bill; but she disappeared and I needed to rush back to work. I didn't have time to wait for my server and then wait for my bill to be fixed - assuming they would actually fix it. Do you have any idea how much competition you have in this area, Loose Moose? Anyway, I still tipped our server generously for her service (I was a server/bartender too - tips are our bread and butter); but management and kitchen staff need to step their game up if they want to retain customers and have those customers spread the word to dine in with Loose Moose. This was my first time visiting Loose Moose, and definitely my last. I'll be sharing my experience with my peers in the financial industry and direct them to spend their hard-earned dollars in restaurants that actually make you feel like a valued guest.
  December 15, 2016
• 3 / 5

  By Marie E
  Good selection of beers but we didn't get a craft list until after we ordered. Great live music, dinner could have been a bit hotter but had good taste. Nice atmosphere. For the price, I would have expected table service or some service!
  October 22, 2016
• 5 / 5

  By Natalia Weiss
  Got our inner Canadian out in the Antler Room. Great variety of craft beer. The menu options are delicious and you can expect a very welcoming atmosphere here. Staff here are absolutely grand! Highly recommend this spot for a social beer with live music. Definitely will be coming here more often.
  September 29, 2016