Great Burger Kitchen

Reviews about Great Burger Kitchen

• 2 / 5

  By Melanie Garey
  DON'T WASTE YOUR TIME OR MONEY!!!! CUSTOMER SERVICE IS THE WORST! I used to love this place because the burgers have great flavour, however after countless errors with our orders and beyond horrible customer service they have lost my business. 1 out of every 3 orders has to be sent back for mistakes with toppings, overcooked burgers or burnt fries. Etc. Not their fault cause it's the sugar in their fries of course! The staff are rude and have no customer service skills. Even after they try to fix an order they are so cocky they screw it up again. They never admit fault. They always make excuses. Quality is inconsistent. A simple change like checking orders before they go out would make all the difference. Instead front staff just blame the cooks and the cooks blame them. I hope this place goes under. After all the money I have spent here I am truly disappointed! The last Guy that screwed up my order had the audacity to hang up on me 3 x and tell me it's not his problem the order was messed up! There are far too many great burger joints to continue going back to a place where customer service, consistency and quality is an afterthought!
  May 01, 2017
• 3 / 5

  By Ian Ratchford
  You only get a 3 star rating because a few people who work there think it is a rock bar and you can blast the music so loud that the person taking your order can't hear you. The counter is what 2 feet wide or so. Leaning over trying to scream your order out because the music is too loud and no one can hear you. Did a great job a running a loud rock bar. Bad job at taking orders over the excessively loud rock bar music. What made the experience even more enjoyable, is that one of the speakers is pointed directly at the cashier station. Not a great plan.
  April 29, 2017
• 1 / 5

  By Takara Wong
  Tried to place an order for delivery via phone and the woman on the other line was absolutely useless. I was cut off when trying to correct my address several times and the attitude was overwhelming. I wasn't even able to get to my order before I cancelled and hung up because the service was so terrible.
  November 17, 2016
• 1 / 5

  By Stuff Sale
  Yes the burger is great but what's the point when they can't make simple changes such as hold the mustard or no mayo. Not to mention wait time is over an hour for delivery for a customer that lives one street over, food completely cold. You must eat the burger they serve to you. As a paying customer I like to have my choice. Anyway the only thing safe there is the salad. Everything else is greasy and horrible.
  
  When I complaint, the manager told me f*** off. Do not expect great anything for great burger kitchen.
  July 30, 2016
• 5 / 5

  By Nick Forret
  I literally just finished my burger and had to praise it! The burger is truly the best I've had in Toronto. Juicy, cooked to perfection, with great flavours added. Service with a smile and fast to boot! Definitely coming back.
  July 02, 2016